In the July Growing Club session we ran a class on marketing, which is still an area that many small business owners feel icky about. This is often because they feel it requires a huge budget, or that they don’t have the skills. But we need to get our heads around our marketing or we will waste […]
Business growth
13 top business tips I learnt from my dog
I got my beautiful dog from local rescue centre Wolfwood shortly after going self employed and she’s the best business decision I’ve made. Five years on I’ve learnt so much from her that I thought I’d share the top 12 lessons.
The political is personal – sustaining ourselves when our passion is our work.
This week I’ve been fortunate enough to attend the #SheisSustainable conference at Lancaster University, spend a whole day with my business coach and end the week with a gong bath! So I feel well and truly topped up and grounded around my business. The She is Sustainable event was a very interesting 2 days looking at issues for women in the sustainability […]
The end of secrets and lies – a call for transparency
People feel cheated when they are lied to, whether that’s buying a product, or a government. And that can never end well. The UK population is demanding transparency and accountability and we CAN handle it.
Why customers don’t need to know your hourly rate – a confession
I’ve always been told never to give quotes using an hourly rate. This week an experience with a trader I really trust made me fully understand why. This is a confession and my light bulb moment!
Business Reflections from a Buddhist Retreat
At the New Years Day teaching at the Buddhist retreat we looked at how so much of the misery in the world has come about from too much attention on I, and I pondered how that applies to ethical businesses
Putting Your Customers 2nd – The Secret to Real Customer Care.
This week I went to see Michael Finnigan CEO of i2i , and I had an ‘ah ha ‘ moment when Michael enabled me, for the first time ever, to get my head around the true purpose of a mission statement – engaged staff equals a better customer experience.
Putting Your Heart Into Sales
Whether you run a business or a charity, the skills of selling are vital to secure your future, and yet this is the side of business that people struggle with most. But selling does not have to be, and should not be, the dirty side of business. In her new book, The Heart of Sales, Jane Binnion takes us through the skills needed to sell successfully without selling out!
Supporting People Who Struggle To Find The Words
Last month I published my new book The Heart of Sales, which I happily admit was a blood sweat and tears job, made possible only by the generous support of friends who gave their time to help with editing , structure and proof reading – because I’m Dyspraxic. I’m not new to writing but this was a big task and […]
Are you listening? Using social media to pay attention to your customers
In trying to communicate better with a white goods company that had me going round in circles I took to Twitter. They weren’t there, but what I did find led to this short vlog.