Whenever I deliver team training on social media for businesses I am asked for a list of Dos and Don’ts.
Once we get beyond the obvious ones like don’t swear, don’t react in anger or frustration, don’t go online drunk and don’t slag off your customers….. we then start getting into a discussion about the organisation’s tone of voice and etiquette.
I absolutely recommend that as a team you take time to thrash out your social media Dos and Don’ts as it raises issues that might not normally get aired and it is after all a pretty important part of your communication strategy.
To get you started I’ve listed a few below. Feel free to print off the image and use it to kick start your discussion.
What would you add to this list for your organisation?