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Home > Binnion Blogs > social media

social media

April 7, 2017

Love it, hate it, or just confused by it? The new Reply format on Twitter

jane-binnion

Last year Twitter decided that they would change the 140 character limit. At the end of March they made a change to how we reply to someone’s tweet so @ names don’t count in the 140 characters, regardless of how many people  are included in that reply.
That’s the good news.  The bad news is many of us are confused by the change.

Filed Under: Social media tips, Social media training Tagged With: social media

August 12, 2016

How to survive social media overwhelm during times of political upheaval.

The expression ignorance is bliss feels spot on right now, but whilst I’m frequently tempted to move to an off grid remote island I know that I need to understand what’s going on out there. I totally appreciate and celebrate the shift towards transparency and accountability brought about by social media, but it does mean we are confronted with disturbing issues on an almost daily basis.

Filed Under: Business education, Online safety, Social media tips, Social media training Tagged With: social media

August 9, 2015

Are you listening? Using social media to pay attention to your customers

are-you-listening. social-media-and-customer-care

In trying to communicate better with a white goods company that had me going round in circles I took to Twitter. They weren’t there, but what I did find led to this short vlog.

Filed Under: Business growth, Customer care, Online reputation management, Social media policy, Social media tips, Social media training Tagged With: Customer care, on-line reputation management, social media, social media tools

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    Director Jane Binnion

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